# Return & Exchange Policy

At Reliable Undergarments, we want you to feel confident and comfortable in your fit. Because undergarments are intimate personal care items, we maintain a strict hygiene policy to protect all our customers.

### Size Exchanges
If you ordered the wrong size, we are happy to assist you with an exchange subject to the following conditions:
* **Timeframe:** Exchange requests must be raised within **7 days** of receiving your package.
* **Hygiene & Condition:** For hygiene reasons, items must be **unworn, unwashed, unaltered**, and in their original packaging with all tags attached. Items showing any signs of wear, scent, or damage will not be eligible for exchange.
* **Shipping Charges:** Customers are responsible for the return shipping cost to send the item back to our facility, as well as the delivery fee for sending the replacement size.

### Damaged or Incorrect Items
If you receive a defective item, a manufacturing fault, or the incorrect pack size/color, please contact us within **48 hours** of delivery with clear photos or a quick unboxing video. We will ship out a free replacement right away at zero extra cost to you.

### Refunds
* **Non-Refundable:** Due to the nature of intimate apparel, we offer **exchanges or store credit only**. We do not issue cash or bank refunds unless an item is out of stock or damaged upon delivery and cannot be replaced.
* For approved refunds on advance payments, processing takes **5–7 business days** to return to your original bank/card account.

### How to Initiate an Exchange
Contact our support team on WhatsApp or email us with your **Order Number** and the size you would like to exchange for.